Team Leader, MQ Point (Store & Ticketing) (m/f/d)

As a diverse arts and culture complex, the MuseumsQuartier Wien offers over 5 million visitors annually a wide-ranging artistic program—from visual arts to architecture, design, music, and literature, all the way to theater and dance—across a variety of institutions, both large and small. MuseumsQuartier Errichtungs- und BetriebsgesmbH is responsible for the overall operation of the complex and, among other things, provides services to its guests. Guests are offered a high-quality experience and free programs in a public, accessible, and ad-free space.

The MQ Point is the first point of contact for visitors to the MuseumsQuartier Wien: Here, tickets are sold, information about the complex and its cultural programs is provided, and gifts and merchandise are offered—365 days a year. To lead the team of about eight people, we are looking for someone who can independently manage and further develop the shop and ticketing operations.

Operations and Team

• Responsibility for the day-to-day operations of the MQ Point (store, ticketing, and information center)
• Managing the team, including scheduling, and assisting with sales as needed
• Collaboration with ticket providers, suppliers, and service providers

Back Office

• Revenue reconciliation, verification of daily closings, maintenance of the cash book, and preparation of statements for the accounting department
• Inventory Management & Budget Control

Ticketing

• Administration of Ticketing Software and Ticketing Partnerships
• First-level support for software and hardware issues (e.g., printers, online store)
• Administration and billing of ticketing for special events, such as the Long Night of Museums, as well as data analysis and reporting

Store and Product Selection

• Independent procurement and development of the product assortment strategy in coordination with the marketing department
• Merchandise Management: Delivery Note and Invoice Verification, Pricing, Inventory Management, Annual Inventory Count
• Analysis of Sales and Product Line Performance
• Development of merchandise and coordination of collaborative products in consultation with the marketing department
• Seasonal Decor and Store Design

• Experience in retail, tourism, or the cultural sector, ideally in a museum shop or similar setting
• Experience in leading teams
• Strong knowledge of inventory management, point-of-sale systems, and billing
• Organizational skills and a passion for interacting with an international audience
• Excellent knowledge of German and English
• Interest in art and culture

The position is for 40 hours per week. The minimum salary is €3,800 gross per month on a full-time basis; a higher salary is possible depending on qualifications and experience. The offer also includes the MQ Team Card.

Please send your application materials (cover letter, resume) to:
Eva Engelberger
bewerbung@mqw.at
Subject: Application: Team Leader, MQ Point

We look forward to receiving strong applications!