Privacy Policy & Terms of Use

This Privacy Policy applies to the website of the MuseumsQuartier Wien, which is accessible via the domain name www.mqw.at and its various subdomains (hereinafter referred to as “our website”).

The controller responsible for the collection, processing, and use of personal data within the meaning of Article 4(7) of the EU General Data Protection Regulation (hereinafter referred to as the “GDPR”) is MuseumsQuartier Wien, Museumsplatz 1, 1070 Vienna, email: datenschutz@mqw.at (hereinafter referred to as “MuseumsQuartier Wien” or “we”).

(1) Personal data is information that can be used to identify personal or factual details about you (e.g., name, address, phone number, email address). Information that we cannot link to you (or can only do so with disproportionate effort), e.g., through anonymization of the information, is not personal data. You can use most of our website without providing personal data.

(2) If you contact us via email, an online contact form, or by phone, we will store the information you provide (e.g., your email address, and, if applicable, your name and phone number) in order to process your request or answer your questions. We will delete the data collected in this process as soon as further storage is no longer necessary, or restrict its processing if statutory retention obligations apply. This also applies to reservations for guided tours of our museum submitted in writing or by phone.

(3) If we work with external service providers for specific features of our website or wish to use your data for marketing purposes, we will provide detailed information below regarding the relevant processes. We will also specify the criteria for the retention period.

(1) When you use the website for informational purposes only—that is, if you do not register or otherwise provide us with information—we automatically collect only the personal data that your browser transmits to our server. This includes the following data, which is technically necessary for us to display our website to you and to ensure its stability and security (the legal basis is Art. 6(1)(f) GDPR):

• IP address
• Date and time of the request
• Time zone difference from Greenwich Mean Time (GMT)
• Content of the request (specific page)
• Access Status/HTTP Status Code
• amount of data transferred in each instance
• Website from which the request originates
• Browser
• Operating system and its user interface
• Language and version of the browser software

(2) In addition to the data mentioned above, cookies are stored on your computer when you use our website. These are small text files that are stored on your hard drive and associated with the browser you are using, and through which certain information is transmitted to the entity that sets the cookie (in this case, us). Cookies cannot execute programs or transfer viruses to your computer. They serve to make the website more user-friendly and effective overall.

(3) Use of cookies:

From MQ:

There are three categories of cookies:

• Cookies that are strictly necessary to ensure the basic functionality of the website
• Functional cookies to ensure the website's performance
• Targeted cookies to improve the user experience

From the Städel Museum:

a) This website uses the following types of cookies, the scope and functionality of which are explained below:

• Transient cookies (see b)
• Persistent cookies (see c)

b) Transient cookies are automatically deleted when you close your browser. These include, in particular, session cookies. These cookies store a so-called session ID, which allows various requests from your browser to be associated with the same session. This enables your computer to be recognized when you return to our website. Session cookies are deleted when you log out or close your browser.

c) Persistent cookies are automatically deleted after a specified period of time, which may vary depending on the cookie. You can delete these cookies at any time in your browser’s security settings.

d) If you wish to prevent cookies from being set, you can adjust the settings in your web browser. You can also delete cookies that are already stored on your computer at any time. The procedure for doing so varies by browser; please refer to your browser’s help section (under “Help” in the browser menu). Please note that you may not be able to use all features of this website.

(4) Use of tracking:

This website uses Google Analytics, a web analytics service provided by Google Inc. (hereinafter “Google”), to improve and optimize the website. Google Analytics uses cookies to analyze how users interact with our website. The IP address transmitted by a user’s browser as part of Google Analytics is not combined with other data held by Google. You can prevent Google from collecting the data generated by the cookie and related to your use of the website, as well as from processing this data, by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de

(5) Google’s remarketing or “similar audiences” feature

This website uses Google's remarketing or "similar audiences" feature. This feature allows the provider to target website visitors with ads by displaying personalized, interest-based ads to visitors of the provider's website when they visit other websites in the Google Display Network. Google uses cookies to analyze website usage, which forms the basis for creating interest-based advertisements. To do this, Google stores a small file containing a sequence of numbers in the browsers of website visitors. This number is used to track visits to the website and collect anonymized data about website usage. No personal data of website visitors is stored. When you subsequently visit another website in the Google Display Network, you will see ads that are highly likely to reflect the product and information sections you previously viewed. You can permanently disable the use of cookies by Google by following the link below and downloading and installing the plug-in provided there: https://www.google.com/settings/ads/plugin. Alternatively, you can disable the use of cookies by third-party providers by visiting the Network Advertising Initiative’s opt-out page at http://www.networkadvertising.org/choices/ and following the instructions provided there to opt out. Further information on Google Remarketing and Google’s privacy policy can be found at: http://www.google.com/privacy/ads/

(6) Social media cookies

Social media plugins are integrated into the website to allow users to recommend and share articles on social networks, such as Facebook and Twitter. We use a two-step process for this. Data is not transferred to third parties until users click on one of the icons displayed in the social media bar. The website operator has neither influence over nor access to cookies set by Facebook, Twitter, etc.

(7) Functional limitations without cookies

Please note that if you do not allow us to use cookies, certain features and pages may not function as expected.

(1) With your consent, you can subscribe to our newsletters (MQ, Children and Families, MQ Summer Stage), through which we will keep you informed about our current events and news.

(2) By subscribing to any of the newsletters offered, you, as a user, agree that your first and last name as well as your email address may be processed by MuseumsQuartier E+B GesmbH (Museumsplatz 1, A-1070 Vienna) in order to send you the respective newsletter. We use the personal data provided to us exclusively for the purposes covered by your consent.

(3) We use the so-called double opt-in procedure for newsletter subscriptions. This means that after you subscribe, we will send an email to the email address you provided, asking you to confirm that you wish to receive the newsletter. The purpose of this procedure is to verify that you subscribed to the newsletter and, if necessary, to investigate any potential misuse of your personal data.

(4) You have the right to withdraw your consent to the use of your personal data at any time by sending an email to datenschutz@mqw.at. Alternatively, you can click the “Unsubscribe” link included in every newsletter. The withdrawal of your consent takes effect for the future and does not affect the lawfulness of the processing of personal data carried out prior to the withdrawal.

(5) If your contact information changes, please notify us accordingly.

This website contains small add-ons (plugins) from the social networks and services listed below, which are operated by third parties and allow files to be transmitted to the respective social network by clicking a button—for example, to rate, recommend, or share content with other users. We do this to pursue the purpose and legitimate interest of promoting our offerings. We configure these plugins so that data is only transmitted when you click the button. The respective provider is responsible for processing the transmitted data in compliance with data protection regulations.

a) Facebook Social Plugins

Based on our legitimate interests (i.e., our interest in the analysis, optimization, and economic operation of our online offering within the meaning of Article 6(1)(f) of the GDPR), we use social plugins (“plugins”) from the social network facebook.com, which is operated by Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (“Facebook”). The plugins may display interactive elements or content (e.g., videos, graphics, or text posts) and are recognizable by one of the Facebook logos (a white “f” on a blue tile, the terms “Like,” “Gefällt mir,” or a “thumbs-up” icon) or are labeled with the addition “Facebook Social Plugin.” When you use the services, the platform establishes a direct connection to Facebook’s servers. The content of the plugin is transmitted directly from Facebook to the platform and integrated into the website by the platform. Through the integration of the plugins, Facebook receives the information that you have accessed the platform. If you are logged into Facebook, Facebook can associate the visit with your Facebook account. If you interact with the plugins, for example by clicking the “Like” button or posting a comment, the corresponding information is transmitted directly to Facebook and stored there. The purpose and scope of data collection, as well as the further processing and use of the data by Facebook, along with your rights in this regard and privacy settings, can be found in Facebook’s privacy policy.

b) X? Do we still use this on the website?

Old text from MQ:

Our website may incorporate features and content from Twitter, a service provided by Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA. This may include, for example, content such as images, videos, or text, as well as buttons that allow users to express their liking for the content, follow the authors of the content, or subscribe to our posts. If users are members of the Twitter platform, Twitter may associate the access to the aforementioned content and features with the users’ profiles on that platform. Twitter is certified under the Privacy Shield Agreement and thereby guarantees compliance with European data protection law https://www.privacyshield.gov/participant?id=a2zt0000000TORzAAO&status=Active. Privacy Policy: https://twitter.com/de/privacy, Opt-Out: https://twitter.com/personalization.

c) Instagram—do we use that anymore?

From the Städel Museum:

Our website may incorporate features and content from the Instagram service, provided by Instagram Inc., 1601 Willow Road, Menlo Park, CA 94025, USA. This may include, for example, content such as images, videos, or text, as well as buttons that allow users to like the content, follow the content creators, or subscribe to our posts. If users are members of the Instagram platform, Instagram may associate the use of the aforementioned content and features with the users’ profiles on that platform. Instagram’s Privacy Policy: http://instagram.com/about/legal/privacy/.

e) Google Maps

This website uses the Google Maps API to display maps and create directions. Google Maps is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. When you use the platform, it establishes a direct connection to Google’s servers. Google thereby receives device-specific data, location data, IP address (log files), and information about cookies. By using the platform, the user consents to the transmission, collection, processing, and use of the automatically collected data by Google. For more information about data processing by Google, please refer to the Google Privacy Policy. There, you can also change your personal privacy settings in the Privacy Center.

Do we have a ticket provider? Jetticket? Should we list them here?

Here’s how the Städel Museum does it:

We use the booking system provided by bookingkit GmbH, Sonnenallee 233, 12059 Berlin, for online ticket bookings on our website. By making a booking on our site, you consent to the storage and processing of your personal data by bookingkit.

You can read bookingkit's privacy policy here.

You have the following rights regarding your personal data. You can contact us at datenschutz@mqw.at to exercise these rights.

(1) Right to object

You have the right to object at any time, with future effect, to the processing of your personal data for the purpose of such advertising. You also have the right to object at any time, with future effect, to the processing of your personal data for reasons arising from your particular situation.

(2) Right to Information

You have the right at any time to request confirmation from us as to whether data concerning you is being processed.

(3) Right to rectification

You have the right to request the correction of inaccurate personal data concerning you.

(4) Right to erasure (or “right to be forgotten”)

You have the right to request that we immediately delete the personal data we hold about you.

(5) Right to restriction of processing

You may also request that the processing of your personal data be restricted.

(6) Right to data portability

You have the right to receive the personal data concerning you that you have provided to us in a structured, commonly used, and machine-readable format. You also have the right to transmit this data to another controller without hindrance from us. When exercising your right to data portability, you are entitled to have the personal data transmitted directly from us to the other controller, provided this is technically feasible.

(7) Right to withdraw consent

If the processing is based on your consent, you have the right to withdraw your consent at any time. This does not affect the lawfulness of the processing carried out between the time your consent was given and the time it was withdrawn.

(8) Right to appeal

You have the right to file a complaint with the supervisory authority responsible for our company. In Austria, this is the Data Protection Authority (for more information on the General Data Protection Regulation, see: EU Regulation No. 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC).

These Terms of Use apply to the website of the MuseumsQuartier Wien, which is accessible at the domain name www.mqw.at and its various subdomains (hereinafter referred to as "our website").

All texts, images, graphics, video clips, audio files, and other materials published on our website are protected by copyright and remain the property of the MuseumsQuartier Wien or its partners. The user is not granted any copyright, exploitation, licensing, or editing rights to the content solely because it is freely accessible. The information is intended for personal use only. Any further use, in particular storage in databases, reproduction, and any form of commercial use, as well as disclosure to third parties—including in part or in a revised form—is prohibited without consent.

The website “www.mqw.at,” which is always accessible online and via mobile devices, provides users with content (text, photos, videos, graphics, audio files, etc., hereinafter referred to as “Content”). Our primary services consist of operating the website and providing information. Please note that you use this service at your own risk.

Use of the site begins when you access mqw.at. Use of mqw.at and its services is generally free of charge. No legal entitlement for the future can be derived from the fact that the services are provided free of charge.

(1) MuseumsQuartier Wien ensures, to the best of its knowledge and belief, that the content provided on the website is accurate; however, it assumes no warranty and accepts no liability whatsoever for the accuracy, timeliness, error-free nature, or completeness of the information and services offered, nor for their suitability for a particular purpose.

(2) The MuseumsQuartier Wien shall not be liable for any interruption, disruption, delay, deletion, transmission error, or storage failure in connection with the use of the services, nor for any other damages arising from the use or unavailability of the data and information on this website.

(3) MuseumsQuartier Wien expressly reserves the right to modify, supplement, or delete parts of the website or the entire site without prior notice, or to temporarily suspend or permanently discontinue publication, for example for maintenance purposes. Users may not derive any claims from this.

(4) The user acknowledges that the services offered by the media owner are provided in cooperation with third-party network operators. The availability of the services therefore depends on the technical provision of third-party services, over which the MuseumsQuartier Wien has no control.

The user agrees to use the services only in compliance with applicable laws, particularly copyright and data protection laws, and to refrain from any misuse of the services. The user warrants that their use of the services will not infringe upon any rights.

The MuseumsQuartier Wien disclaims all liability for third-party content to which direct or indirect references (“links”) are made. The MQ has no influence whatsoever on the current or future design, content, or authorship of the linked pages, and responsibility lies solely with the provider of such content. The same applies to all links and references within our own content. The provider of the page to which reference is made is solely liable for illegal, incorrect, or incomplete content and, in particular, for damages arising from the use or non-use of such information. If you believe that any content infringes upon your rights, please report it at office@mqw.at.

The MuseumsQuartier Wien makes every effort to respect the copyrights of the texts, images, graphics, video clips, and audio recordings used in its publications; to use texts, images, graphics, video clips, and audio recordings created by us or our contractual partners; or to rely on royalty-free texts, images, graphics, video sequences, and audio files. The copyright for items created by the MuseumsQuartier Wien itself or by our contractual partners remains solely with the MuseumsQuartier Wien. Reproduction or use in other electronic or printed publications is permitted only with express consent.

If any of the services offered are used on behalf of a company, that company accepts these Terms of Use. The company shall indemnify MuseumsQuartier Wien and its employees, representatives, and staff and hold them harmless from any legal proceedings or claims arising in connection with the use of the services or a violation of these Terms of Use, including all claims and costs resulting from lawsuits, losses, damages, legal proceedings, and judgments, as well as court and attorney’s fees.

This disclaimer is part of the website from which this page was linked. Should any of these provisions or parts thereof be or become invalid, the remaining provisions or parts thereof shall remain unaffected.