Information on Online Purchase & Terms and Conditions
Ticket Purchase – How It Works
Online Tickets
Tickets for exhibitions, events, and guided tours at the MQ can conveniently be purchased online. After purchase, you will receive your ticket by email as a PDF and as a mobile ticket for your smartphone.
Payment Methods
The following payment methods are available in our webshop:
– Debit card (Visa, Mastercard)
– Credit card (Visa, Mastercard)
– Google Pay
Validity of Tickets
Tickets are valid for the booked day and entitle the holder to a one-time admission to the selected museum or a one-time participation in the selected event. Please check all details before completing your booking.
An exception are combination tickets, which grant access to several museums and exhibition venues. Combination tickets are valid for 1 year from the date of purchase and can be redeemed within this period.
Reducations
Reduced tickets (e.g., for students, seniors, or people with disabilities) are only valid in combination with a valid ID shown on site. Proof must be presented upon entry.
Frequently Asked Questions (FAQ)
Can I cancel or reschedule my ticket?
Unfortunately, cancellations or rescheduling are not possible after the booking is completed. Please carefully check all details before purchasing.
What happens if I arrive late for an event?
We kindly ask you to arrive on time. Late participation in guided tours or time-bound events cannot be guaranteed.
I did not receive my ticket – what should I do?
Please check your spam folder. If the ticket is not there, please contact our customer service: onlineshop@mqw.at
General Terms and Conditions (GTCs)
By purchasing a ticket or using our webshop, you accept the General Terms and Conditions of MuseumsQuartier Errichtungs- und BetriebsgesmbH:
General Terms and Conditions of MuseumsQuartier Errichtungs- und BetriebsgesmbH
Please also note: MuseumsQuartier Wien also sells tickets in its webshop on behalf and for the account of the following partner institutions:
- Az W – Architekturzentrum Wien
- Kunsthalle Wien
- Leopold Museum
- mumok – Museum moderner Kunst Stiftung Ludwig Wien
When purchasing a ticket for one of these museums and exhibition venues, the General Terms and Conditions of the respective institution apply.
- General Terms and Conditions of Architekturzentrum Wien
- General Terms and Conditions of Kunsthalle Wien
- General Terms and Conditions of the Leopold Museum Private Foundation
- General Terms and Conditions of mumok – Museum of Modern Art Ludwig Foundation Vienna
By completing the purchase process, you acknowledge the respective terms and conditions.
Contact & Support
If you have any further questions, we are happy to assist you:
onlineshop@mqw.at
+43 1 523 5881
We look forward to welcoming you at MuseumsQuartier!